Returns

You have the option to cancel your order within 14 days of receiving it, without providing any explanation. After cancellation, you have an additional 14 days to return the product. A full refund, including the initial shipping fees, will be issued. However, the cost of returning the item to the webshop is your responsibility. To ensure a successful return, ensure the product, along with all accessories, free items, and samples, remains unused and is in its original condition and packaging. Initiate the return process by contacting us at info@korean-skinlab.com. Upon receiving the returned product in good condition, we'll refund the order amount within 14 days.

Exclusions from the Right to Return:

a. Sealed products with a broken seal cannot be returned.

b. Products created by the seller according to the consumer's specifications.

d. Items that cannot be returned due to hygienic reasons.

 

Refunds

Upon receiving and inspecting your return, we'll send you an email notifying you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your credit card or original payment method within a specified period.

 

Late or Missing Refunds

If you haven't received a refund, check your bank account. If the issue persists, contact us at info@korean-skinlab.com.

 

Exchanges

We only replace items if they are defective or damaged. To exchange for the same item, email us at info@korean-skinlab.com

 

Shipping

To return a item please contact us at info@korean-skinlab.com once approved for return we will email you the process.