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Orders
Below are some of are common questions about orders
Can I cancel/change my order?
We might be able to cancel/change it if the shipping label hasn't been created. Contact us as soon as possible at info@korean-skinlab.com
I didn't receive a order confirmation
Upon the completion of your purchase, you can expect to receive the order confirmation within 24 hours via email. Kindly ensure to check your spam folder for its delivery. In the event that you do not receive the order confirmation through email after the designated 24-hour period, we kindly request you to contact us at info@korean-skinlab.com for further assistance.
My order has been cancelled
Order cancellations may occur due to various factors, including:
- A cancellation request initiated by you.
- Unavailability of the item in our inventory.
This is done to ensure the accuracy and efficiency of our order fulfillment process.
I received an item different from what I ordered or there's a product missing from my shipment.
Please send us pictures of the parcel and products to info@korean-skinlab.com
so we can assist you better.
My order has been delivered but I didn't receive it
Please check your neighbours if they don't have your parcel please contact us at info@korean-skinlab.com
Shipping
Which countries do you ship to?
We ship to the following countries:
Austria, Belgium Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands.
Do you provide free shipping?
We do provide free shipping if you meet the criteria for your country:
- NL €50+
- DE/BE €60+
- The rest of EU €100+
Do you provide track & trace
When you make a purchase with us, you'll be provided with a track and trace feature, allowing you to monitor each stage as your package approaches your destination.